THE ORDERING PROCESS
PRICES, PRODUCTS, AND AVAILABILITY CAN CHANGE WITHOUT NOTICE.
WE RECOMMEND YOU READ THE MATERIALS AND ORDERING PAGES THOROUGHLY.
CONTACT US VIA TEXT OR EMAIL TO CONFIRM PRICING.
Whether you have no idea where to start, or know exactly what you want for your arena right down to the exact shade of purple, we can help!! Since all of our jumps are made to order, there are a few things we will need to know before we can get started creating something amazing for you.
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What product(s) you're interested in ordering.
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What size, such as height for jump standards, and length for poles/planks.
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What color(s). We can use any color(s) you would like. You can be as general as saying "blue", or as
detailed as saying "Windsor Blue for this and Cerulean Blue for that", etc. If you just say "blue", we
will ask "light, dark, or bright?" and choose the shade from there. Please keep in mind that we may
have different shades in mind than you, so if you want something specific, you will need to tell us.
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If you're getting poles/planks, what type of pattern ( if any ) you'd like us to paint.
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We'll need to know if you'll be picking up your order, or if we'll need to arrange delivery.
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Do you need jump cups? Let us know!! Jump cups are not included unless otherwise specified and we do not always have enough on hand. We purchase an order every few months but do run out pretty frequently.
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Once we know everything you'd like to order, we will provide you with an invoice. Before we can begin building your items, a deposit will need to be sent to us. It will consist of a specific amount, that we will give you when your invoice is sent. We cannot begin construction until the deposit is in hand. Once we begin working, your deposit is non-refundable. It can be sent via Money Order or PayPal ( we are not responsible for any fees ). The time it takes us to complete your order will depend on two main factors: What you've ordered, and if there are any other orders ahead of yours. We complete orders as they are received.
THE DEPOSIT
Your deposit is very important. Since 99% of our jumps are made to order, we cannot
process your order without it. Your deposit enables us to purchase the necessary materials
for your order, and pays us for our time if the order, for whatever reason, falls through. It is
important that you understand the rules of the deposit. Please review them below. We love
questions!! If you have any questions or concerns about the deposit or any other aspect of your
order, please email Courtney at info@ckchorsejumps.com
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Your deposit is 100% refundable - until we start work on your order.
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Your deposit is usually 50% of your order total.
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Your deposit is held until we begin work. We will give you 24 hours notice prior to starting your order.
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After the 24 hours, if you have not cancelled your order, then it becomes 100% non-refundable.
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Once materials have been purchased and your order started, there is no situation where your deposit will be refunded to you.
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If you cancel your order after we have started, then you forfeit your deposit in its entirety.
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If you cancel your order after work has started, we retain ownership of the materials and may use/sell them at our discretion.
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There are no exceptions to the above rules.
It is so important to us at CKC that you are nothing but excited for your order!!
We have done the best we can to be fair and work things out in a way that benefits everyone.
At CKC Horse Jumps we work hard to make sure that the items we make for you are something you will enjoy for years to come.
TERMS AND CONDITIONS
Once your order is complete, it will need to be picked up or scheduled to be delivered
within 30 days. After 30 days a $10 per day / $50 per week storage fee will apply. Due to very
limited storage space at our current location, we can only store items in that manner for 30
days. If, after an additional 30 days (with increased storage fees of $15 per day/$90 per week),
you are unable to collect your order, it automatically reverts back to CKC Horse Jumps stock
and will be available for public sale. As this can sometimes be a complicated subject, please
see the order timeline below.
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Estimate given. Estimates are good for only 30 days from the date given.
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Order placed/deposit sent. The deposit is 100% refundable at this time.
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By placing an order with us at CKC Horse Jumps you hereby verify that you have accepted, understood, and agree to the information disclosed to you on our website and invoices.
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You will be given an estimated start date. This is only an estimate, but we do our best to start as close to the quoted start date as possible. We may be delayed due to weather or other circumstances. If we become delayed, we will communicate that to you. We cannot give any guarantee that any order will be finished on a specific date, as there are too many factors to say absolutely.
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You will be given 24 hours' notice prior to starting your order, during which you are free to cancel your order and be refunded 100% of your deposit. After the 24-hour period, if you have not canceled, we will begin your order. The deposit is no longer refundable after this time, under any circumstances.
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Once your order is completed and notice is sent, all orders must be picked up/scheduled for delivery within 30 days of order completion unless prior arrangements have been made.
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If your order has not been picked up/scheduled for delivery within 30 days, storage fees will be applied. $10 per day/$50 per week.
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We will make every attempt to schedule pick up/delivery with you from the time the order is completed.
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We are only able to store items in this manner for 30 days due to extremely limited storage space.
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After 30 days of storage, now 60 days from the time of order completion, storage fees increase to $15 per day/$90 per week.
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After that time of 60 days of storage, now 90 days from the time of order completion, orders will revert back to CKC Horse Jumps stock and will be placed for public sale.
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All sales are final. No returns are accepted on custom items.
PAYMENT
We have several different options available for your convenience, listed below. While only a partial non-refundable deposit ( a set amount determined when you are invoiced your estimate ) is required to begin construction on your order, payment on any remaining balance is due in full at time of pick up or prior to delivery ( cash accepted upon delivery ). We provide detailed invoices/receipts.
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Cash
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Money Order (Deposit only)
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Check (Deposits only). All checks are held for two weeks. $50 fee per returned check
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Major Credit Cards
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Cash App
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Venmo
PICK UP AND DELIVERY
When your order is completed, we will notify you. You may then decide to either have us deliver your order to you ( see below ), or to pick it up yourself. Our manufacturing location is also our home, so we will schedule a time with you for pick up. Please do not arrive more than ten minutes early. Arriving more than 60 minutes late may result in our need to reschedule.
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We are happy to deliver for you. Fees apply from our location in Davenport, FL, to your
location,and back again to ours. Longer trips outside of our zone may include additional fees.
Please contact us for details and pricing. We will need a delivery address to provide you with
an accurate rate. We use GPS for rates and routes. For large orders, a loading/unloading
charge may apply.
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We recommend always having someone available to receive the order, but it is not a necessity.
We cannot enter into any areas with loose horses and dogs without someone there to meet us. Please lock up any horses or dogs if possible for their own safety.
By accepting an order upon delivery, you state that the order is completed as ordered, has arrived new and unused, and in satisfactory condition. Should the situation arise, we do not offer return delivery.
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ALL SALES ARE FINAL. NO RETURNS ACCEPTED ON CUSTOM ORDERS.
